RVN - Failsworth

Registered Veterinary Nurse – Failsworth

This is a non-clinical opportunity in Failsworth for a Registered Veterinary Nurse who wants to apply clinical knowledge in a client-facing setting. You will play a key part in triage, diary coordination, pharmacy support, and client communication, helping to ensure a smooth experience for pets and their owners. If you are looking for a varied role with responsibility across reception and client services, this is well worth your attention.

Key Details

- Location: Failsworth, Greater Manchester.

- Profession: Registered Veterinary Nurse.

- Role Type: Permanent.

- Working Pattern: 40 hours per week over 4 days.

- Working Hours: Between 07:45 and 19:00.

- Weekends: 1 in 4 weekends with TOIL.

- Salary: They are offering a salary of up to circa £29,500 p/a, reflective of skills and experience.

Why You'll Love This Role

This role offers the opportunity to step away from clinical duties while still making meaningful use of your RVN experience. You will be central to client care, team coordination and pharmacy processes, with scope to support a growing client services team.

About the Role

You will use your clinical judgement to support triage and direct patients appropriately. The role also includes coordinating diaries across multiple workstreams and handling incoming chat queries and telephone calls.

Pharmacy responsibilities include repeat prescription requests, medication dispensing and stock control. You will also support non-clinical administration such as insurance queries, case follow-ups and debt management.

Day-to-day, you will help manage client concerns early and reduce the chance of escalation. The role also includes line management and leadership support within the client services team as the clinic continues to grow.

You will be part of the client experience rota and will work on reception with clients face-to-face, by digital communication and by telephone.

Benefits

- 6 weeks holiday, including bank holidays.

- CPD funded.

- 52 weeks sickness benefit and free Employee Assistance Programme after the qualifying period.

- Enhanced maternity and paternity package.

- Contributory pension scheme.

- RCVS and VDS fees paid.

- Access to counselling support, including mental health, financial and life counselling after 12 months of service.

- Store discounts through Vivup.

- Staff discount.

- E-Car Scheme.

- Cycle to work scheme.

- Refer-a-Friend bonus.

Frequently Asked Questions

What experience do I need.

This role is for a Registered Veterinary Nurse with a minimum of two years’ experience. It is aimed at nurses who want to move into a non-clinical, client-facing position.

What will I be doing day to day.

You will support triage, diary coordination, client communication, call handling and pharmacy processes. The role also includes administrative support and client concerns management.

Is this a clinical role.

No. This is a non-clinical role, although your RVN background will be used to support triage and patient direction.

What are the working hours.

The role is 40 hours per week over four days, with working hours between 07:45 and 19:00.

Is weekend work included.

Yes. The rota includes 1 in 4 weekends with TOIL.

If you are a Registered Veterinary Nurse seeking a client-facing role where your experience can make a real difference, I would welcome your application.

Job Reference No: JN-35583